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Self Help Documentation
How to book a hotel
Do I need to contact the hotel to confirm my reservation?
How do I know if my hotel booking has been confirmed?
I called the hotel with a query and they can’t locate my booking?
What are your hotel cancellation charges?
What does my hotel price include?
What meals are included in the room prices shown?
How to book a flight
Can I pre-book my flight seats?
Hand baggage restrictions
How do I receive my tickets?
What is a one-way combinable, and how can I benefit from it?
What is my baggage allowance?
Change / Cancel Booking
Can I change the details of my booking?
How do I cancel my Flight ticket?
How to book a holiday package
Is my holiday protected if my chosen airline goes under?
How long does it take to process a refund for my Flight?
What to do if your chosen airline is only offering vouchers or date changes?
What’s the hotel refund process?
Why do we charge an administration fee if the airlines are refunding in full?
Why does it take so long to get a refund?
Booking with us versus with an airline – who is responsible for what?
Do I have the right to raise a Section 75 claim through my credit card issuer?
How can I pay for my Friends and Family Travel Flight/holiday?
How do I know my payment details are secure?
I have booked a hotel only – what shall I do?
What is 3-D Secure?
What is a chargeback, and should I make a claim?
What is an e-ticket?
What protection does ATOL provide?
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