How to book a hotel

6

• Do I need to contact the hotel to confirm my reservation?
• How do I know if my hotel booking has been confirmed?
• I called the hotel with a query and they can’t locate my booking?
• What are your hotel cancellation charges?
• What does my hotel price include?
• What meals are included in the room prices shown?

How to book a flight

5

• Can I pre-book my flight seats?
• Hand baggage restrictions
• How do I receive my tickets?
• What is a one-way combinable, and how can I benefit from it?
• What is my baggage allowance?

Change / Cancel Booking

2

• Can I change the details of my booking?
• How do I cancel my Flight ticket?

How to book a holiday package

1

• Is my holiday protected if my chosen airline goes under?

Refunds

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• How long does it take to process a refund for my Flight?
• What to do if your chosen airline is only offering vouchers or date changes?
• What’s the hotel refund process?
• Why do we charge an administration fee if the airlines are refunding in full?
• Why does it take so long to get a refund?

General Questions

9

• Booking with us versus with an airline – who is responsible for what?
• Do I have the right to raise a Section 75 claim through my credit card issuer?
• How can I pay for my Friends and Family Travel Flight/holiday?
• How do I know my payment details are secure?
• I have booked a hotel only – what shall I do?
• What is 3-D Secure?
• What is a chargeback, and should I make a claim?
• What is an e-ticket?
• What protection does ATOL provide?

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