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How to book a hotel
- Do I need to contact the hotel to confirm my reservation?
- How do I know if my hotel booking has been confirmed?
- I called the hotel with a query and they can’t locate my booking?
- What are your hotel cancellation charges?
- What does my hotel price include?
- What meals are included in the room prices shown?
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How to book a flight
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Change / Cancel Booking
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How to book a holiday package
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Refunds
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General Questions
- Booking with us versus with an airline – who is responsible for what?
- Do I have the right to raise a Section 75 claim through my credit card issuer?
- How can I pay for my Friends and Family Travel Flight/holiday?
- How do I know my payment details are secure?
- I have booked a hotel only – what shall I do?
- What is 3-D Secure?
- What is a chargeback, and should I make a claim?
- What is an e-ticket?
- What protection does ATOL provide?
Can I change the details of my booking?
Whether or not you can change the details of your booking depends on the airline that you are flying with. Some airlines allow you to make changes to your booking online or through their customer service centre, while others may charge a fee for making changes.
If you need to change the details of your booking, you should contact us directly. You can usually find our contact information on our website or on your flight confirmation.
Here are some common types of booking changes and how to make them:
- Changing your name: To change your name on a flight booking, you will need to contact the airline directly. The airline may require you to provide documentation, such as a copy of your passport or driver’s license, to support your name change request.
- Changing your flight dates: To change your flight dates, you will need to contact the airline directly. The airline may charge a fee for making a date change, and there may be limited availability on other flights.
- Changing your seat assignment: Most airlines allow you to change your seat assignment online or through their customer service centre. However, some airlines may charge a fee for making a seat assignment change.
It is important to note that some booking changes may not be possible. For example, you may not be able to change your flight dates if there are no seats available on the new dates that you want to fly.
If you have any questions about making booking changes, you should contact us directly.