Self Help Documentation
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How to book a hotel
- Do I need to contact the hotel to confirm my reservation?
- How do I know if my hotel booking has been confirmed?
- I called the hotel with a query and they can’t locate my booking?
- What are your hotel cancellation charges?
- What does my hotel price include?
- What meals are included in the room prices shown?
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How to book a flight
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Change / Cancel Booking
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How to book a holiday package
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Refunds
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General Questions
- Booking with us versus with an airline – who is responsible for what?
- Do I have the right to raise a Section 75 claim through my credit card issuer?
- How can I pay for my Friends and Family Travel Flight/holiday?
- How do I know my payment details are secure?
- I have booked a hotel only – what shall I do?
- What is 3-D Secure?
- What is a chargeback, and should I make a claim?
- What is an e-ticket?
- What protection does ATOL provide?
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What protection does ATOL provide?
ATOL (Air Travel Organiser’s Licence) is a UK government-backed scheme that protects travellers in the event that their travel company goes bankrupt. If you book a flight or holiday with Friends and Family Travel that is ATOL-bonded, you will be entitled to a refund or replacement package if the travel company goes bust.
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