Self Help Documentation
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How to book a hotel
- Do I need to contact the hotel to confirm my reservation?
- How do I know if my hotel booking has been confirmed?
- I called the hotel with a query and they can’t locate my booking?
- What are your hotel cancellation charges?
- What does my hotel price include?
- What meals are included in the room prices shown?
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How to book a flight
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Change / Cancel Booking
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How to book a holiday package
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Refunds
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General Questions
- Booking with us versus with an airline – who is responsible for what?
- Do I have the right to raise a Section 75 claim through my credit card issuer?
- How can I pay for my Friends and Family Travel Flight/holiday?
- How do I know my payment details are secure?
- I have booked a hotel only – what shall I do?
- What is 3-D Secure?
- What is a chargeback, and should I make a claim?
- What is an e-ticket?
- What protection does ATOL provide?
< All Topics
What’s the hotel refund process?
Friends and Family Travel’s hotel refund process will vary depending on the hotel and the type of booking that you have made. You can usually find the hotel’s refund policy on the Friends and Family Travel website.
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